Key skills
AnalyticsSalesforceLeadershipAccount ManagementSales
About this role
Role Overview
- Lead the strategic growth, retention and development of significant client accounts, delivering against revenue, margin and renewal targets
- Own and execute account growth plans, shaping win strategies for re‑tenders, renewals and in‑contract growth
- Act as a visible senior partner to client leaders, influencing strategy and shaping long‑term value creation
- Identify, qualify and progress high‑value growth opportunities aligned to client transformation agendas
- Lead cross‑functional teams to co‑create solutions, proposals and commercial models
- Ensure seamless transition from bid to in‑life delivery, protecting client outcomes and experience
- Apply rigorous account disciplines, including pipeline management, forecasting accuracy and Salesforce adoption
- Provide senior oversight of delivery performance and lead issue escalation and resolution where required
- Role‑model best‑practice account management, contributing to capability uplift across the account community
Requirements
- Proven experience leading strategic account management in complex, multi‑stakeholder environments
- Strong commercial mindset with a track record of account growth, retention and successful re‑tenders
- Credibility operating at senior client level, influencing outcomes and building trusted relationships
- Deep understanding of account planning, pipeline governance and forecasting disciplines
- Data‑literate and insight‑driven, using Salesforce and performance analytics to inform decisions
- Highly collaborative, able to orchestrate outcomes across Growth, Propositions and Delivery
- Leadership capability — role‑modelling excellence and raising standards across the sales engine
Benefits
- Competitive salary with commission‑based incentive plan tied to growth performance
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform