Lead the strategic growth, retention and development of significant client accounts, delivering against revenue, margin and renewal targets
Own and execute account growth plans, shaping win strategies for re‑tenders, renewals and in‑contract growth
Act as a visible senior partner to client leaders, influencing strategy and shaping long‑term value creation
Identify, qualify and progress high‑value growth opportunities aligned to client transformation agendas
Lead cross‑functional teams to co‑create solutions, proposals and commercial models
Ensure seamless transition from bid to in‑life delivery, protecting client outcomes and experience
Apply rigorous account disciplines, including pipeline management, forecasting accuracy and Salesforce adoption
Provide senior oversight of delivery performance and lead issue escalation and resolution where required
Role‑model best‑practice account management, contributing to capability uplift across the account community
Requirements
Proven experience leading strategic account management in complex, multi‑stakeholder environments
Strong commercial mindset with a track record of account growth, retention and successful re‑tenders
Credibility operating at senior client level, influencing outcomes and building trusted relationships
Deep understanding of account planning, pipeline governance and forecasting disciplines
Data‑literate and insight‑driven, using Salesforce and performance analytics to inform decisions
Highly collaborative, able to orchestrate outcomes across Growth, Propositions and Delivery
Leadership capability — role‑modelling excellence and raising standards across the sales engine
Benefits
Competitive salary with commission‑based incentive plan tied to growth performance
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform