Retain and grow a book of business by building relationships with customers and acting as their advocate
Analyze current customer behavior and conduct high volume outbound phone calls
Consult clients on new tools to drive adoption
Serve as the customer’s primary point of contact and build long term strategic relationships with decision-makers
Identify opportunities to expand existing relationships through upselling and cross-selling
Achieve or exceed revenue goals
Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class
Manage and solve conflicts with clients
Assist customers through email, phone, and online presentations
Other duties as assigned by manager
Requirements
Previous experience with CRM systems is required
Salesforce and/or Service Cloud preferred
Familiarity with trucking industry is a plus
Excellent verbal and written communication skills
Coachable with ability to optimize performance based on feedback
Ability to effectively identify problems and implement a solution
Self-starter with the ability to work in team and independent environments
Highly motivated and organized with a life-long learner mentality
Ability to prioritize work in a fast-paced environment
Desire to improve existing processes and embrace change
Thrives in a fast-paced environment
Proficient in Microsoft Excel, Word, Outlook & PowerPoint
Ability to handle high volume of emails (sending and receiving)
Tech Stack
Cloud
Benefits
Competitive pay
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D
401K matching
Hybrid work schedule
Casual office environment
Company events and a fun and engaging company culture