Account Manager
Overland Park, Kansas, United States of America
Full Time
2 hours ago
No H1B
Key skills
CloudSalesforceCRMCommunication
About this role
Role Overview
- Retain and grow a book of business by building relationships with customers and acting as their advocate
- Analyze current customer behavior and conduct high volume outbound phone calls
- Consult clients on new tools to drive adoption
- Serve as the customer’s primary point of contact and build long term strategic relationships with decision-makers
- Identify opportunities to expand existing relationships through upselling and cross-selling
- Achieve or exceed revenue goals
- Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class
- Manage and solve conflicts with clients
- Assist customers through email, phone, and online presentations
- Other duties as assigned by manager
Requirements
- Previous experience with CRM systems is required
- Salesforce and/or Service Cloud preferred
- Familiarity with trucking industry is a plus
- Excellent verbal and written communication skills
- Coachable with ability to optimize performance based on feedback
- Ability to effectively identify problems and implement a solution
- Self-starter with the ability to work in team and independent environments
- Highly motivated and organized with a life-long learner mentality
- Ability to prioritize work in a fast-paced environment
- Desire to improve existing processes and embrace change
- Thrives in a fast-paced environment
- Proficient in Microsoft Excel, Word, Outlook & PowerPoint
- Ability to handle high volume of emails (sending and receiving)
Tech Stack
- Cloud
Benefits
- Competitive pay
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D
- 401K matching
- Hybrid work schedule
- Casual office environment
- Company events and a fun and engaging company culture
- Employee referral program
- Free in-office snacks, beverages, coffee