Serve as the primary contact for DaaS partners, ensuring exceptional service and operational performance.
Build long-term, strategic relationships to identify opportunities that expand services and increase partner value.
Monitor Key Performance Indicators (KPIs) and delivery metrics to improve efficiency and order volume.
Collaborate cross-functionally with Sales, Logistics, and Product teams to ensure a seamless client experience.
Identify and drive upsell opportunities through new service features or geographic expansion for existing partners.
Troubleshoot operational or commercial issues swiftly to address root causes and maintain partner satisfaction.
Provide regular performance reports and actionable insights to both internal stakeholders and external partners.

Proven experience in Account Management, Client Success, or Commercial Partnerships, preferably in tech, logistics, or on-demand delivery.
Strong interpersonal and communication skills, with a track record of building and maintaining professional relationships.
An analytical mindset with proficiency in Excel, Salesforce, and BI tools (Looker, ThoughtSpot, or Tableau).
Comfortable interpreting data to inform strategy and deliver excellence.
Ability to work independently in a fast-paced, high-growth environment while effectively managing multiple priorities.
Strong commercial acumen with the ability to spot growth opportunities and improve partner performance, making a lasting impact.
Familiarity with delivery logistics or marketplace business models is a strong plus, demonstrating a commitment to achieving goals.

Senior Account Manager

Key skills