Key skills
Communication
About this role
Role Overview
- Achieve customer and client KPI targets in relation to all contacts
- Deliver an excellent customer experience
- Respond to all contacts from customers via available channels
- Accurately capture data and enter it on relevant systems
Requirements
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems
Benefits
- Permanent contract
- Full-Time – 37.5 hours per week
- 7-week training period followed by 3 weeks of Grad Bay
- Flexible shifts between operational hours