Drive the identification and implementation of process improvements, including optimizing tools to support test automation.
Convert user stories and defect resolutions into clear, executable test scripts.
Conduct manual testing to validate system functionality and performance.
Monitor, track, and manage defects throughout the testing lifecycle.
Design and execute detailed test plans, test cases, and test scripts to validate Salesforce configurations, customizations, and overall functionality.
Partner with business stakeholders, developers, and system administrators to gather requirements and ensure comprehensive test coverage aligned with business objectives.
Perform functional, integration, system, and regression testing to ensure Salesforce applications meet defined quality standards.
Identify, document, and manage defects using a tracking system, collaborating with technical teams to ensure timely resolution.
Create, maintain, and manage test data and environments to support accurate and realistic testing scenarios.
Develop and enhance automated testing scripts and tools to increase efficiency and reduce manual effort.
Contribute to release management activities, including reviewing deployment plans and assessing application readiness.
Collaborate across cross-functional teams to ensure testing reflects end-to-end business processes and workflows.
Stay current with Salesforce updates, new features, and industry best practices, evaluating their impact on testing strategies.
Provide actionable feedback and recommendations to improve user experience, system performance, and overall product quality.
Performs other job-related duties as assigned
Requirements
Experience in public sector environments or participation in multiple Salesforce implementation projects is preferred.
Strong technical expertise in the Salesforce platform, including a solid understanding of core functionalities, configurations, and data models.
Demonstrated experience in test planning, test case design, and execution within Salesforce environments.
Proficiency with QA tools and methodologies, including test management systems, defect tracking tools, and test automation frameworks.
Strong analytical and problem-solving abilities, with the capacity to troubleshoot complex issues and produce detailed defect documentation.
Working knowledge of Agile or Scrum methodologies, with experience contributing to Agile development teams.
Salesforce certifications (e.g., Salesforce Administrator or Platform App Builder) are preferred.
Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.
High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
U.S. citizenship is required.
Minimum of three (3) years of general professional experience.
At least one (1) year of experience in software troubleshooting.
Hands-on experience working with Salesforce and within Agile development processes.