Lead the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website
Compose and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features
Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective
Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution
Collaborate closely with product managers, developers, and marketing leads to ensure business and technical requirements are clearly understood and translated into effective QA plans
Maintain documentation to improve awareness within the team and facilitate information exchange
Participate in sprint planning, requirement reviews, and user acceptance testing (UAT) for ongoing platform development and marketing initiatives and provide input on release readiness
Perform cross-platform testing using manual and automated methods
Include external testing providers like Applause for scalability and real-user validation
Set up and validate tagging and analytics events related to campaigns and new platform features

Bachelor’s degree in Information Technology, Marketing Technology, Computer Science, or a related field
4+ years of experience in digital QA, technical testing, or QA Specialist roles supporting websites, apps, or marketing technologies
Solid understanding and shown success of QA approaches, software development life cycle (SDLC), and testing processes, across web and mobile platforms in agile environments
Experience with QA tools and platforms (e.g., Jira or BrowserStack)
Strong analytical and problem-solving skills with a proactive approach to troubleshooting and risk mitigation
Familiarity with marketing automation platforms, customer journeys, segmentation logic, and workflows connected through software interfaces
Clear and concise communication skills, both written and verbal, for collaboration with cross-functional teams and external vendors
Knowledge of accessibility and compliance standards is a plus
Experience with lottery, iGaming, or eCommerce platforms is an advantage.

QA Coordinator

Key skills