Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system
Researches and resolves routine and non-routine billing questions and discrepancies
Determines the appropriate adjustment codes to process the transaction
Reviews invoices for completeness and accuracy
Follows up with customers or other division staff/management to resolve identified discrepancies
Calculates and prepares manual billings for non-routine, complex billing arrangements
Gathers and summarizes supplemental billing information to accommodate customer billing requirements
Reviews various billing system reports to identify billing discrepancies
Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings
Performs basic and routine research to resolve differences or unidentified/misapplied payments
Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments
May accept credit card payment from customers over the phone and process recurring payments
Completes customer set up in company billing system(s)
Acts as a resource for less experienced personnel within the division

High school diploma or G.E.D.
18 months of related billing experience
Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry
A thorough knowledge and understanding of billing transactions and processes
MS Excel skills at an intermediate level
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
The ability to effectively interact and communicate with division managers as well as customers in a professional manner
Good math aptitude and the ability to work accurately with numbers are essential.

Field Billing Coordinator – Environmental Solutions

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