Technical Account Manager

Role Overview

• Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health
• Lead onboarding and success planning in partnership with Account Executives, Solutions Engineers, and FDE’s, ensuring customers have a seamless experience operationalizing Teleskope
• Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria
• Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals
• Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers
• Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope
• Triage technical issues, escalating to FDE team as needed
• Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements
• Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths
• Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment
• Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries
• Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

Requirements

• 3+ years in Technical Account Management, Solutions Consulting, or a related customer-facing role working closely with technical stakeholders
• Experience owning enterprise and/or mid-market customer relationships from onboarding through renewal
• Strong track record of driving adoption, managing account health, and partnering on successful renewals and expansions
• Comfortable working with technical stakeholders and discussing deployments, integrations, cloud environments, and troubleshooting workflows at a high level
• Able to translate technical concepts into business value for security, data, engineering, and executive audiences
• Highly organized and proactive, with strong program management instincts and attention to follow-through.
• Excellent communication and executive stakeholder management skills, including experience running recurring syncs, workshops, and executive reviews.
• Experience working cross-functionally with Sales, Product, Engineering, and Support in a fast-paced environment.
• Familiarity with modern SaaS tooling such as CRM systems, project trackers, documentation tools, and customer success workflows.
• Experience in data security, cloud security, privacy, governance, or adjacent technical domains is a strong plus.
• Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

Tech Stack

• Cloud

Benefits

• An opportunity to help shape the core customer experience at an early-stage startup in one of today’s fastest-growing markets.
• Huge opportunity to impact Teleskope's growth and success in the market, working directly with enterprise-level executives.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work-from-home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.