Review and validate incoming customer orders for completeness and accuracy
Process and assist with sales orders, RMAs, and new customer applications
Perform customer screening in support of Trade Compliance requirements
Coordinate Export Permit applications between our customers and the Global Trade Compliance Team
Review, action, and respond to customer service requests from customers including the status and schedule of orders and repairs
Generate backlog and sales reporting
Communicate customer requirements such as expedites and schedule changes with internal operations teams at the respective manufacturing facilities
Provide support to the sales team as needed and contribute to process improvements within the sales department
Ad hoc tasks as assigned

3-5 years of Customer Service experience (technology manufacturing space preferred)
SAP Knowledge but we provide training also
Strong English skills – both written and verbal
A second language is a benefit
MS Office Skills, especially Office and Excel
Solid administrative and organizational skills
Strong attention to detail
ERP Experience – SAP S4 preferred
High School Diploma (or equivalent)

Customer Service Representative

Key skills