Shape the future of IT at Rabobank, focusing on IT Service Management
Collaborate closely with Product Owners, Business stakeholders, Delegate Process Owners, (Sr) Tech Leads, and DevOps Engineers
Design and maintain the architectural blueprint for IT4IT Service Management tooling & data
Translate business needs into architectural designs and guide teams in implementing these solutions
Create Project Start Architectures (PSAs) and solution outlines for ITSM
Contribute to domain-specific roadmaps, principles, and standards
Mentor and coach teams throughout the delivery process

Deep knowledge of IT Service Management tooling in both SaaS (public cloud) and on‑premises environments, with strong understanding of ITSM/ITIL principles
5+ years of professional experience, including 2+ years in IT service delivery, solution architecture, or business analysis within financial services or complex enterprises
Proven experience in modernizing ITSM platforms and integrating them with API‑first backends and analytics ecosystems
Strong skills in service architecture, including service taxonomy, service catalog design, and CMDB modelling (CIs, relationships, federation vs. centralization)
Ability to design and govern scalable API layers (REST standards, versioning, security, throttling, observability)
Deep knowledge of Azure integration services (API Management, Functions/App Service, Event Grid, Service Bus) and experience with Azure data & analytics platforms (Data Lake, Synapse/Databricks, Data Factory, Power BI)
Solid foundation in Azure security (Entra ID, Managed Identities, Key Vault, RBAC/ABAC, network security) and the ability to translate business/ITSM needs into architectural decisions and roadmaps
Strong communication, stakeholder management, and documentation skills, with the ability to guide teams, connect big-picture vision to actionable steps, and work effectively in complex multi‑stakeholder environments.

Thirteenth month's salary and 8% holiday allowance
10% Employee Benefit Budget
EUR 1,400 development budget per year
Hybrid working: balance between home and office work
A pension, for which you can set the maximum amount of your personal contribution

Senior Solution Architect – IT Service Management (ITSM)

Key skills