Key skills
CloudSaaSAgileStakeholder ManagementNegotiation
About this role
Role Overview
- undertake the role of Service Transition Manager for multiple Service Transition projects
- own and develop the Service Design & Transition process and governance structure
- prepare and manage the Service Transition Plan including dependencies, resource plan and RAID log
- quickly identify key internal and external stakeholders and develop productive relationships
- ensure clarity on responsibilities for service components using a RACI matrix
- ensure all support functions are aware and capable of supporting new and changed services
- manage the Service Support teams' training and knowledge transfer requirements
- ensure operating procedures and service knowledge are documented
- confirm service teams are ready to operate and maintain Products/Services
- monitor and manage Transition risks and issues
Requirements
- A UK Government Security Check (SC) clearance is required for this role
- proven track record delivering transition projects to time and budget
- good working knowledge of Service Management and Service Transition
- advanced stakeholder management, negotiation, and conflict resolution skills
- knowledge of ITIL guidelines and practices
- knowledge of project methodologies: Agile, DevOps, Waterfall and Wagile
- evidence of Cloud knowledge including SaaS, IaaS and PaaS
Tech Stack
- Cloud
Benefits
- 25 days holiday plus bank holidays
- company paid medical insurance
- life assurance
- pension scheme
- annual training allowance
- wellbeing allowance
- virtual GP
- Employee Assistance plan