Senior Process Automation, AI Solutions Specialist

Role Overview

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.
• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.
• Collaboration and partnership with Business Lines.
• Foster strong working relationships with various departments and SMEs.
• Support to business line leaders to ensure adoption and integration of new processes while promoting standards and tools for ongoing use within the business.
• Provide guidance and support to teams in navigating through change and uncertainty.
• Establish KPIs to measure effectiveness of improvement initiatives.
• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.
• Build collaboration and partnerships with Finance & Risk Partners.

Requirements

• 10 or more years of related experience
• Bachelor's degree, or equivalent work experience
• Strong analytical and problem-solving skills
• Experience with implementing Artificial Intelligence & Machine Learning (AI/ML) and Automation solutions
• Effective verbal and written presentation and communication skills
• Exceptional leadership skills with the ability to motivate and inspire cross-functional teams and influence without authority
• Ability to multitask, prioritize effectively, manage competing priorities, and comfortable working through ambiguity
• Ability to work closely with colleagues at all levels, from senior business leaders to front line staff
• Ownership mindset and doer mindset
• Experience in management consulting
• Training/certification in Lean Management System, Lean Six Sigma, and Process improvement methodologies/tools
• Graduate degree preferred.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law