Manager, Onboarding – Program Execution

Role Overview

• Own end‑to‑end delivery across multiple parallel workstreams (e.g., field engagement, technology, operations, compliance, reporting)
• Build and manage a detailed integrated project plan, critical path, dependency map, and milestones; drive daily execution and remove blockers
• Establish governance (steering committee, workstream leads, cadence, RACI) and maintain decision logs, RAID (Risks, Assumptions, Issues, Dependencies), and change control
• Serve as the primary point of contact between the financial institution, internal business leaders, vendors, and field partners
• Run executive-ready status reporting (health, milestones, risks, financials), facilitate leadership read‑outs, and ensure alignment on scope and outcomes
• Coordinate with Ameriprise Financial Institutions Group (AFIG) Field Vice President, AFIG Transition team leaders, Compliance/Supervision, Technology, Training, and Marketing to keep deliverables on track
• Define and track success metrics/KPIs (e.g., conversion completion, NIGO rates, time‑to-first trade, AUM/flows, advisor adoption, service SLAs)
• Partner with analysts to monitor ramp‑up progress, identify trends/issues, and recommend corrective actions to accelerate outcomes
• Present data‑driven insights and recommendations to business leaders and the institution’s leadership
• Proactively manage regulatory, privacy, and operational risks (especially for broker‑dealer and advisory activities); ensure control adherence and audit readiness
• Maintain documentation (plans, procedures, approvals, retrospectives) meeting internal standards and client expectations
• Ensure quality gates are met at each phase and drive continuous improvement post‑go‑live

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience)
• Project management experience delivering complex, cross functional programs with proven success leading multi‑workstream implementations
• Demonstrated ability to communicate with and influence senior/executive stakeholders; excellent written and verbal communication skills
• 5–8+ years of project management experience delivering complex, cross‑functional programs; at least 3+ years in financial services (wealth/asset management, broker‑dealer, or RIA)
• Experience implementing or converting investment programs and financial advisors
• Background working with financial institutions (banks/credit unions) on investment program transitions
• PMP and/or Agile/Scrum certification (PMP, PMI‑ACP, CSM, SAFe)
• Familiarity with FINRA/SEC environments, supervisory systems, books & records, suitability/Reg BI, KYC/AML considerations
• Exposure to workflow/CRM (Salesforce/CRM platforms), document/ACAT/transfer processes, and advisor licensing/registration workflows
• Proficiency with project/portfolio tools (e.g., MS Project, Smartsheet, Jira/Confluence, PowerPoint) and reporting/analytics (Excel/Power BI)

Tech Stack

• PMP

Benefits

• vacation time
• sick time
• 401(k)
• health insurance
• dental insurance
• life insurance
• variable pay in the form of bonus, commissions, and/or long-term incentives