Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
Drive renewals and retention, ensuring high customer satisfaction and long-term success.
Lead upsell and cross-sell opportunities to maximize account value
this includes leading the full sell cycle from opportunity identification, pilot management to contract negotiations and signature.
Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
Monitor key account health indicators to mitigate risks and prevent churn.
Maintain accurate records of account activities, using CRM tools and reporting on customer insights.

You have between 5+ years of professional experience in sales, account management, partnerships or consulting.
You have worked in a high-growth B2B technology company.
Bachelor’s degree or higher preferred.
Experience managing Enterprise contracts
You have a track record of hitting and achieving quota.
You have proven experience in managing client relationships
You have experience in handling contract negotiations
You know how to build an effective and actionable account business strategy
You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
You understand how to work with technical teams and navigate a global company.
Excellent verbal and written communication skills in Spanish and English.
Comfortable working in a multicultural and international environment.

Account Manager

Key skills