Responsible for the comprehensive and day‑to‑day administration of the organization's benefit programs, with a strong analytical approach and a high standard of process and regulatory compliance.
Executes and monitors benefit programs, including but not limited to medical insurance, life insurance, savings fund (Odessa), medical check‑ups, wellness initiatives, fuel allowance program, coordination with auto insurance providers.
Serves as the first point of escalation for complex benefits matters, analyzing situations, identifying root causes, and providing solutions aligned with regulatory compliance and employee‑centric principles.
Requires a highly analytical mindset to assess policies, procedures, and eligibility criteria, ensuring alignment with local regulations and internal guidelines.
Manages relationships with benefit providers, ensuring excellence in service levels and making data‑driven decisions to maintain organizational standards.
Contributes to the definition and evolution of the service model for new benefits, leveraging subject‑matter expertise in support of the organization’s Human Resources Model.

Proven experience and solid knowledge in managing benefit programs such as medical insurance, life and auto insurance, savings fund (desirable), medical check‑ups, wellness programs, fuel allowance programs, and other country‑specific benefits.
Strong analytical and critical‑thinking skills to evaluate information, identify gaps, and generate insights that support decision‑making.
High attention to detail and a strong results‑oriented approach.
Excellence in customer service, with the ability to resolve complex inquiries and enhance the employee experience.
Ability to manage time and prioritize activities effectively.
Bilingual desirable – Spanish and English.

Benefits and Payroll Administrator

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