Receive and process all hospital orders within daily deadlines
Create and manage sales orders and invoices accurately and promptly
Monitor queues for automation opportunities and backorder follow-ups
Handle customer complaints, investigate issues, and organize return shipments
Issue credit notes for returns and complaints within procedural deadlines
Manage a busy mailbox for queries and orders, ensuring timely responses
Follow up on pricing discrepancies with Tender, Sales, and Division Managers
Produce relevant documentation including packing lists, invoices, and credit notes
Liaise with approved logistics partners for pickups, deliveries, and emergency requests
Investigate courier claims and maintain regular communication for smooth operations
Support Product Event Reporting (PER) and collaborate with Territory Managers
Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams
Maintain master data (customers, materials) and adhere to company policies including the Code of Business Conduct

Minimum GSCE standard; A-levels preferred
Prior experience in customer service or sales advisory roles (medical sector experience is a plus)
Excellent written and verbal communication skills
Strong organizational ability and attention to detail
Customer-focused mindset with a positive attitude under pressure
Ability to thrive in a deadline-driven environment
Team player with strong interpersonal skills for internal and external contacts
Proficiency in Microsoft Office
SAP experience is highly desirable

Customer Service Representative

Key skills