As part of a multi-person After Sales & Maintenance team, you will independently provide professional advice and support to customers by phone and email.
You act as the interface to internal sales and field sales teams as well as external partners.
You are responsible for service and maintenance quotations and order processing.
You commission and schedule external service providers.
You analyze and handle incoming fault/incident reports and manage them, along with service requests, in the ticketing system.
You contribute to the development and optimization of customer service processes.
As deputy team leader, you support the team leader and represent them in their absence.

Completed commercial vocational training (e.g., wholesale and foreign trade clerk, freight forwarding clerk) or equivalent qualification, ideally combined with an affinity for technical products.
Experience in customer service and/or project management.
Strong service orientation and excellent communication skills, enjoying telephone contact and dealing with demanding and international customers/partners, with a professional and dependable manner.
Very good German language skills (spoken and written) as well as good English skills, and proficiency in common MS Office applications and ERP systems.
Hands-on mentality combined with an independent, highly conscientious and goal-oriented working style, plus teamwork and composure even under a high workload.

Remote work allowed up to 2 days per week.
Attractive, market-based salary and 30 days of vacation.
Employer contributions to savings/investment schemes (vermögenswirksame Leistungen) and the option of a company bike.
Biweekly team lunch paid by the company.
A modern, ergonomic workstation including water, coffee, tea and fruit.
Company parking directly on site.
Use of pool/rental vehicles for on-site visits.
A secure job with long-term prospects in a future-oriented industry.
Comprehensive onboarding within the team, a good working atmosphere and shared activities such as a summer party and Christmas celebration.
Varied tasks with clear structures.
Internal and external training and development opportunities for professional and personal growth.
A supportive company culture with flat hierarchies and innovative projects.

Senior Customer Service Representative

Key skills