Mid-level Analyst – Group Management (Affirmative Action: Black Talent)

Role Overview

• Handle requests within SLA deadlines in the Salesforce system;
• Provide and prepare inputs for internal and external audits and participate in developing action plans;
• Validate improvements to processes, business operational systems, and migrations of new portfolios (Salesforce and NewCon);
• Update policies and regulations related to the Group Management and Awarding (Contemplations) operations cell;
• Conduct Group Monitoring processes, ensuring compliance with internal rules and current resolutions;
• Analyze group balances, awards (contemplations), collection statuses and guarantees, identifying deviations and requesting adjustments from the responsible areas;
• Extract, interpret and consolidate data from NewCon and Salesforce using Excel, Power BI and SQL for analyses and management reporting;
• Prepare reports and KPIs to monitor the financial and operational health of the groups;
• Monitor and coordinate corrective actions with responsible areas, ensuring processes comply with internal and external regulations;
• Support internal and external audits by providing inputs and clarifications on monitored processes;
• Drive continuous improvement of analyses and tools used, seeking greater accuracy and efficiency in monitoring;
• Support coordination in updating terms related to the Group Management and Awarding operations cell;
• Analyze, reconcile and approve supplier payments;
• Analyze causes of customer complaints, audit findings and regulator (Bacen / SAG) observations, providing input to responsible areas;
• Support the commercial area and other partners in developing solutions and improving internal and external customer requests;
• Build indicators/KPIs for the involved teams;
• Identify innovations and improvements for processes under your responsibility;
• Validate the price adjustment process related to quota credits;
• Perform verification, analysis and execution of quota transfers;
• Handle cases related to the Group Management and Awarding cells, providing support to the Ombudsman and legal actions;
• Process and reconcile supplier payments;
• Monitor market best practices to support business sustainability.

Requirements

• Degree in Business Administration, Economics, Accounting, Industrial Engineering or Mathematics;
• Knowledge of the full consortium (consórcio) product lifecycle and its operations;
• Minimum 3 years of experience in the consórcio/consortium segment;
• Advanced Excel;
• PCA-10 (ABAC certificate);
• Knowledge of Central Bank Resolution 285 (Bacen);
• Proficiency with the NewCon system;
• Strong verbal and written communication skills;
• Analytical mindset;
• SQL;
• Power BI;
• CRM/Salesforce.

Tech Stack

• SQL

Benefits

• Medical, dental and psychological assistance;
• Transportation allowance (vale-transporte);
• Food or meal allowance (vale-alimentação/vale-refeição);
• Partnerships with gyms and wellness providers;
• Life insurance;
• Birthday day off;
• Well-being programs;
• Programs for expecting parents ('We're Pregnant!');
• Recognition programs;
• Private pension plan;
• Education scholarship/allowance;
• Student transportation allowance;
• Marriage assistance benefit;
• 6-month maternity leave;
• 20-day paternity leave;
• Payroll-deductible loans;
• Employee discount on consortium purchases;
• PPR (Profit Sharing Program);
• UCE (Embracon Corporate University).