Sales Operations, Business Development Coordinator

Role Overview

• Provide day-to-day support to the Director of Sales & Business Development across client interactions and sales processes
• Manage and maintain Salesforce opportunities, ensuring accurate and timely data entry, tracking, and pipeline visibility
• Prepare booking forms, coordinate invoice requests, and track payments in collaboration with Finance and internal teams
• Draft and manage client communications, including follow-ups and coordination emails
• Monitor and manage inbound general sales inboxes, including:
• Market Intelligence product inquiries
• Event sponsorship requests
• Route, respond to, and track in-bound inquiries in a timely and professional manner
• Own and maintain the external events calendar (third-party industry events), ensuring it is 100% up to date with:
• Event details
• Confirmed attendees (as determined by Sales leadership and CEO)
• Key logistics and notes
• Coordinate internal communications related to external event participation, including:
• Monthly and ad hoc updates to attendees and leadership
• Notifications to internal teams and Communications to support visibility and promotion
• Ensure alignment across stakeholders on attendance and participation
• Track and follow up with attendees to ensure completion of:
• Event Meeting debrief documents
• Conference summaries and key takeaways
• Organize and maintain centralized storage of external event-related materials (presentations, debriefs, notes) within SharePoint
• Coordinate business development meetings for select large-scale industry events (approximately 5–6 annually), including:
• Scheduling meetings for internal attendees
• Managing calendars and availability
• Supporting meeting logistics and coordination
• Assist in ensuring a structured approach to meeting tracking and follow-up

Requirements

• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organizational skills with high attention to detail
• Experience with CRM systems (Salesforce preferred)
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Strong working proficiency in Microsoft Teams and SharePoint, including document organization, version control, and cross-team collaboration
• Fluency in English required; additional languages (e.g., French) are a plus
• Strong written and verbal communication skills
• 2–5 years of experience in sales operations, business development, or a similar coordination role
• Familiarity with tools such as Canva, Monday.com, or email marketing platforms is a plus