Business Systems Analyst II

Role Overview

• Collaborates with business and technology stakeholders to analyze and translate moderately complex business requirements into clear functional and non-functional specifications for technical implementation
• Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team
• Creates systems and business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Interprets user requirements into feasible options and communicate these back to the business stakeholders
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Plans user acceptance testing (UAT)
• Research, reviews, and analyzes the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes; quantify potential efficiency opportunities and track accordingly
• Maintains system protocols by writing and updating procedures
• Provides references for users by writing and maintaining user documentation; provide help desk support; train users
• Prepares technical reports by collecting, analyzing, and summarizing information and trends
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
• 2 – 4 years of related experience
• Experience with Data Processing
• Experience with Power BI
• Experience with ServiceNow
• Ability to communicate insights from data and dashboards to key stakeholders

Tech Stack

• ServiceNow

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules