Administration of the entire Monitoring/Observability environment
Zabbix, Grafana, Prometheus, OpenTelemetry;
Build and maintain dashboards in Grafana;
Knowledge of Cloud Computing environments (Azure, AWS and/or GCP);
Knowledge of VMWare environments;
Knowledge of database environments (SQL, Oracle, MySQL, PostgreSQL);
Provide operational support from a monitoring/observability standpoint for cloud-hosted mission-critical systems;
Handle incidents escalated by the support team that are related to monitoring/observability;
Provide advisory support in Public Cloud projects;
Support all aspects of the service lifecycle through configuration, change, service, incident and problem management based on industry best practices (ITIL);
Support internal teams including support, deployment, SecOps, DevOps and consultants;
Identify issues and implement necessary fixes to the client environment;
Perform root cause analysis and prepare RCAs;
Execute and/or validate technical procedures;
Requirements
Bachelor's degree or higher (degree certificate required);
Experience working with Cloud Computing in previous roles;
Experience in cloud environments working in support and/or administration roles;
Knowledge of monitoring/observability tools (Zabbix, Grafana, Prometheus, OpenTelemetry, APMs such as Dynatrace, New Relic, Datadog);
Advanced knowledge of networking (routing, VPNs, firewall rules);
Advanced knowledge of operating systems (Linux and/or Windows);
Advanced knowledge of cloud computing (Azure, AWS, GCP);
Knowledge of cloud technologies (Kubernetes, Docker, IaC
Terraform, API Management, API Gateway, Storage Account, etc.);
Knowledge of ITIL processes (incidents, requests, problems and changes);
Conversational English and/or Spanish (preferred);
Minimum certifications: Zabbix; Microsoft AZ-900
Azure Fundamentals or AWS Cloud Practitioner or GCP Fundamentals; Microsoft AZ-104
Azure Administrator or AWS SysOps
Associate or GCP Associate Cloud Engineer;
Desired certifications: ITIL Foundation; Microsoft Azure AZ-303 and/or AZ-304 (Azure Architect) or AWS Certified Solutions Architect – Associate or GCP Professional Cloud Architect;
Tech Stack
AWS
Azure
Cloud
Docker
Google Cloud Platform
Grafana
Kubernetes
Linux
MySQL
Oracle
Postgres
Prometheus
Python
SQL
Terraform
VMware
Benefits
Meal and food vouchers (VR, VA), medical insurance, dental insurance and life insurance;
An exclusive offer from Vivo with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or Profit Sharing (PPR);
Plan for your future with a private pension plan;
Have children? You may be eligible for a subsidy to help with school, daycare or babysitter expenses;
Work in an environment that respects your personality, dress style and individuality, allowing you to be authentic. #VemdeVocê
Work remotely up to 3 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteering programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #MinhaCarreira
And much more! But you have to apply to find out...