Administration of the entire Monitoring/Observability environment
Zabbix, Grafana, Prometheus, OpenTelemetry;
Build and maintain dashboards in Grafana;
Knowledge of Cloud Computing environments (Azure, AWS and/or GCP);
Knowledge of VMWare environments;
Knowledge of database environments (SQL, Oracle, MySQL, PostgreSQL);
Provide operational support from a monitoring/observability standpoint for cloud-hosted mission-critical systems;
Handle incidents escalated by the support team that are related to monitoring/observability;
Provide advisory support in Public Cloud projects;
Support all aspects of the service lifecycle through configuration, change, service, incident and problem management based on industry best practices (ITIL);
Support internal teams including support, deployment, SecOps, DevOps and consultants;
Identify issues and implement necessary fixes to the client environment;
Perform root cause analysis and prepare RCAs;
Execute and/or validate technical procedures;

Bachelor's degree or higher (degree certificate required);
Experience working with Cloud Computing in previous roles;
Experience in cloud environments working in support and/or administration roles;
Knowledge of monitoring/observability tools (Zabbix, Grafana, Prometheus, OpenTelemetry, APMs such as Dynatrace, New Relic, Datadog);
Advanced knowledge of networking (routing, VPNs, firewall rules);
Advanced knowledge of operating systems (Linux and/or Windows);
Advanced knowledge of cloud computing (Azure, AWS, GCP);
Knowledge of cloud technologies (Kubernetes, Docker, IaC
Terraform, API Management, API Gateway, Storage Account, etc.);
Knowledge of ITIL processes (incidents, requests, problems and changes);
Scripting/automation skills (PowerShell, shell scripting, Python);
Conversational English and/or Spanish (preferred);
Minimum certifications: Zabbix; Microsoft AZ-900
Azure Fundamentals or AWS Cloud Practitioner or GCP Fundamentals; Microsoft AZ-104
Azure Administrator or AWS SysOps
Associate or GCP Associate Cloud Engineer;
Desired certifications: ITIL Foundation; Microsoft Azure AZ-303 and/or AZ-304 (Azure Architect) or AWS Certified Solutions Architect – Associate or GCP Professional Cloud Architect;

Meal and food vouchers (VR, VA), medical insurance, dental insurance and life insurance;
An exclusive offer from Vivo with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or Profit Sharing (PPR);
Plan for your future with a private pension plan;
Have children? You may be eligible for a subsidy to help with school, daycare or babysitter expenses;
Work in an environment that respects your personality, dress style and individuality, allowing you to be authentic. #VemdeVocê
Work remotely up to 3 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteering programs to help make a difference;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #MinhaCarreira
And much more! But you have to apply to find out...

Cloud Consultant – Observability

Key skills