Senior Director of Admissions

Role Overview

• Set the strategic direction and operating model for the admissions function, ensuring alignment with growth goals, clinical standards, and evolving business needs
• Own enrollment outcomes end-to-end, including conversion from application through clinical evaluation and enrollment
• Establish and lead the operating cadence (forecasting, KPI tracking, performance reviews) and monitor key metrics such as conversion, speed to enrollment, show rates, and cost per enrolled patient
• Identify and resolve operational bottlenecks impacting performance, partnering cross-functionally as needed
• Own performance and cost discipline within the admissions function, including staffing efficiency, productivity, and resource allocation
• Refine workflows and staffing models to support sustainable, scalable growth aligned with demand and financial targets
• Partner with Finance and Growth to align enrollment performance with broader business goals while driving consistent execution and continuous improvement
• Ensure families receive clear, accurate, and compassionate guidance throughout the onboarding journey
• Reinforce consultative, ethically grounded enrollment practices that prioritize clinical appropriateness and patient safety
• Partner with clinical leadership to ensure consistency in eligibility, safety standards, and patient selection
• Support transparency in cost and insurance conversations and maintain a focus on long-term engagement and retention
• Lead and develop a multidisciplinary admissions organization, including clinical and non-clinical teams, with direct oversight of leaders for Clinical Evaluators and Patient & Family Advisors
• Build a culture of accountability, empathy, and operational excellence through clear expectations, performance management, and incentive structures
• Partner with senior leadership to evolve team structure and capabilities as the organization grows
• Ensure onboarding workflows are efficient, scalable, and consistently executed
• Partner with Product and Technology to optimize tools (e.g., CRM, scheduling, eligibility) and improve accuracy, efficiency, and patient experience
• Identify and implement opportunities to reduce manual work and leverage automation to drive operational performance
• Own admissions capacity planning in alignment with growth forecasts
• Partner with Clinical and Operations leaders to ensure supply and demand alignment across markets
• Support readiness for new state launches, payor relationships, and program expansions
• Serve as a senior cross-functional leader across Commercial, Clinical, and Operations, aligning on how admissions performance is defined, measured, and achieved
• Partner with Commercial to monitor application quality and funnel performance, informing upstream targeting and expectations
• Collaborate with Legal, Compliance, and Payor teams to ensure regulatory alignment and operational readiness while supporting broader strategic initiatives

Requirements

• 10+ years of professional experience, including significant experience in healthcare admissions, intake, revenue cycle, healthcare operations, or clinically informed sales environments.
• Experience leading admissions or intake functions in complex healthcare environments.
• Strong track record of driving measurable performance outcomes.
• Experience operating in high-growth or evolving organizations.
• Comfort working in fast-paced environments while building structure and discipline.
• Proven leadership experience managing multidisciplinary teams and developing other leaders.
• Strong financial and operational acumen, including familiarity with healthcare unit economics and insurance fundamentals.
• Demonstrated ability to influence across clinical, Commercial, and operational stakeholders.
• Deep respect for clinical governance and commitment to balancing performance with patient safety and quality.
• Strong interpersonal skills aligned with our “Give Heart” value.

Benefits

• Generous benefits package (401k with match)
• Flexible PTO
• paid holidays
• paid service days
• 4 week paid sabbatical
• 12 week paid parental leave
• health benefits starting on your first day and more