Support the team and key stakeholders with activities related to multiple applications
Focus on requirements gathering, documentation, testing coordination, and data analysis
Assist with gathering, documenting, and organizing business requirements
Support project planning activities by updating project plans, tracking deliverables, and maintaining task lists
Facilitate communication between Technology & Operations, global stakeholders, and business partners
Maintain application documentation, process flows, and workflow materials
Support development of standard operating procedures
Help prepare training materials, user guides, and reference documents
Assist in tracking risks, dependencies, and follow‑ups
Support identification of process gaps and opportunities for improvement
Help maintain and organize backlogs for systems
Contribute to preparation of strategy materials, documentation, and presentations
Assist with building simple KPI trackers, dashboards, or monitoring tools
Support creation and ongoing maintenance of dashboards, KPIs, and reporting tools
Collect and analyze data to generate insights for decision‑making

2–4 years of experience in a Business Analyst or related role
Experience gathering and documenting business requirements
Experience owning or managing documentation repositories (e.g., Confluence)
Strong analytical and problem‑solving skills
Experience with Excel, Tableau, Smartsheet, or similar analysis tools
Highly proficient in Microsoft Office (Excel, PowerPoint, Word)
Strong communication skills, both written and verbal
Ability to work collaboratively in small cross-functional teams
Ability to manage multiple concurrent tasks and priorities
Comfortable working in iterative, dynamic, and occasionally unstructured environments

IT Analyst, Business

Key skills