Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
Review and verify documentation for merchant account onboarding
Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
Assist clients via phone and email with payment
and merchant-related inquiries.
Monitor trends and identify opportunities for process improvement and risk mitigation.
Maintain PCI compliance and handle sensitive data with care.
Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
Manage payment hardware needs, including procurement and client setup.
Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
Lead initiatives and projects through to successful execution using planning, metrics, and structure.
Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.

2+ years of relevant experience in accounting, payment processing, or SaaS
Strong analytical skills and experience with financial reconciliation and client account management.
Solid Excel and Microsoft Office proficiency.
Excellent communication skills—written, verbal, and professional tone.
High attention to detail and comfort with handling sensitive financial data.
An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
Comfort working across multiple systems and monitors simultaneously.

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!

Payment Operations Specialist

Key skills