Global Lending Operations Metrics Reporting and Analytics Lead

Role Overview

• Gathering and documenting business requirements
• Developing individual project artifacts as necessary including Business Requirements Documentation (BRD’s), Functional Requirements Documentation (FRD’s), test planning and scenario documents for user acceptance testing (UAT), project plans as required for all key technical deliveries
• Developing metrics and reporting dashboards and other artifacts for banking operations teams
• Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations
• Providing implementation / post-implementation project support
• Foster and maintain relationships with business stakeholders, support, testing and development team members
• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

• 6-10 years' experience
• Must be extremely organized, motivated and a self-starter
• Ability to prioritize is key as is ability to juggle several tasks at once
• Must work well under pressure whilst, enthusiastic, hard-working and positive
• Desire to improve processes
• Advanced working knowledge in the Data Analytics space and exposure to Banking/Lending Operations
• Track record as a Business Analyst, Data Scientist or Data Analytics Lead within the Financial Services/Investment Banking industry
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and understand new concepts / requirements and related product / functional knowledge
• Experience of working with Agile Methodologies and Tools for dashboards development
• Team player and relationship management skills
• Ability to work under pressure and manage tight deadlines
• Ability to learn/understand some technical implications of system design
• Willingness to ask questions, challenge the process and seek out answers
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Excellent analytical and problem-solving skills
• Knowledge of the SDLC

Tech Stack

• SDLC

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays