Parts Customer Care Representative
Collierville, Tennessee, United States of America
Full Time
21 hours ago
No H1B
Key skills
Communication
About this role
Role Overview
- Answer and process incoming parts calls from customers and service technicians
- Pull orders, receive and put up stock
- Order parts and develop relationships with Crown factory and outside vendors
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
- Maintain direct contact with current and prospective customers
- Prepare customer quotes
- Process paperwork
- Inventory control to include cycle counts of stockroom, vans and customer consignments
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
- Good verbal communication
- Good written communication
- Good interpersonal skills
- Good organizational skills
- Good numerical perception skills
- Good computer skills
- Parts or inventory control experience preferred
- Lift truck industry experience preferred
- Ability to work in a team environment
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- much more