Customer Care Representative – Specialty Services

Role Overview

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Access account information and communicate while working in multiple systems
• Document customer interactions and outcomes thoroughly in the system

Requirements

• High School Diploma or equivalent required
• Property and Casualty license will be required for this role
• Minimum of 1-3 years customer service
• 1 year of experience in a call center environment or related field preferred
• Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite of tools preferred

Benefits

• 401(K) Plan
• Generous PTO
• Tuition Reimbursement
• Paid Training
• Annual performance-based bonus potential up to 10%