Key skills
CRM
About this role
Role Overview
- Making outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)
- Booking and confirming clinic appointments
- Handling inbound calls and responding to client questions
- Following up on direct marketing leads and rebooking lapsed clients
- Using internal systems to manage bookings and update client information
Requirements
- Communicates clearly and empathetically
- Is confident using computers and CRM systems
- Can stay motivated and meet call or booking targets (KPIs)
- Has a positive attitude and enjoys working in a team
Benefits
- Full onboarding, ongoing training, coaching and personal growth opportunities
- Monthly & quarterly bonuses based on performance
- Fun, friendly, and supportive work culture
- Access to exclusive staff perks via MyReward (discounts, gifts, wellbeing program)
- Career growth in a purpose-driven company