Key skills
CRMCommunication
About this role
Role Overview
- Answer inbound calls and respond to customer inquiries in a professional manner.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document all interactions accurately in the CRM system.
- Follow communication scripts and standard operating procedures.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
Requirements
- Must be 18 years or older
- High school diploma/GED
- 1+ year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively in a remote setting
- Proficient with computers and customer service software
- Reliable internet connection and a quiet home workspace
- Fluent in English and Spanish.
Benefits
- Professional development opportunities
- Work from home option