About this role

Develop, deliver, and coordinate training programs for all Operations employees
Educate new and existing employees on how to effectively perform their jobs
Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met
Delivers soft skills training such as grammar and business writing, interpersonal communication, etc., for employees
Collaborates with teammates to champion and implement professional development and leadership training programs

A BS/BA Degree in Education, or related field related experience is preferred
1-3 years customer service operations training
Understands adult learning processes
Has a working knowledge of MS Word, Excel and PowerPoint
Has strong project management skills with ability to supervise multiple projects

comprehensive benefits, including medical, dental, vision, life, and disability insurance
access to the company’s 401(k) plan, with employer contributions where applicable
flexible paid time off (PTO) policy covering sick days, personal days, and vacations
eight standard company holidays and three floating holidays annually

Training Specialist

Key skills