Point of contact for our business departments by phone, email and remote access in day-to-day operations.
Operation, maintenance and execution of Install, Move, Add and Change (IMAC) tasks for IT systems and endpoints.
Installation, operation and maintenance of Microsoft server and client systems as well as Citrix solutions.
Analysis, documentation and sustainable resolution of incidents in the ticketing system.
Monitoring IT systems to ensure stable and smooth operation.
Participation in security measures and IT projects, with close collaboration with colleagues, customers and service providers.

Completed IT vocational training or degree in IT with at least three years of experience in a comparable role.
Practical experience in incident and request management.
Confident use of modern collaboration tools such as Microsoft Teams.
Very good German language skills, spoken and written.
Structured, reliable and solution-oriented working style with a high degree of personal responsibility.
Independent, proactive work planning and close, cooperative collaboration with team management, users and IT departments.
Creative identification and contribution of improvement opportunities.

On-site company restaurant offering subsidized, high-quality meals (breakfast, lunch, snacks).
Subsidy for the Deutschlandticket (regional public transport pass).
Shuttle service every 15 minutes (mornings and afternoons) between the laboratory and Harburg S-Bahn station.
Employee parking spaces close to the building.
Option to lease a bicycle or e-bike via Jobrad.
Support for contributions to capital-forming savings schemes (vermögenswirksame Leistungen).
Employee discounts & corporate benefits with more than 400 partner companies.
30 days of annual leave (full-time).
Various special leave days.
Subsidy for health-oriented sports courses via Egym Wellpass and on-site mobile massages.
Annual anonymized blood analysis.
Free mental health coaching with the Fürstenberg Institute.
Company events (summer or winter parties) and departmental Christmas parties.

IT Support, System Administration

Key skills