Key skills
LinuxSQLUnixC#C
About this role
Role Overview
- Be responsible for answering incoming phone calls
- Diagnose software problems
- Fix/write code to resolve customer concerns
- Answer operational questions
- Train customers on software functions
- Deliver professional customer service
Requirements
- 1-2 years of technical support or customer service experience and working with software related problems
- Knowledge of SQL, C#, and object oriented programming in general.
- Must demonstrate the ability to learn other languages
- Ability to diagnose and correct software-related issues
- Experience working with LINUX/UNIX operating systems
- Ability to read and understand directions and help document those directions as they relate to understanding software applications
- Learn to teach and train the software application to our customers
- Record steps taken to resolve customer questions or issues
Tech Stack
- Linux
- SQL
- Unix
Benefits
- Competitive pay
- Engaging & challenging work
- Excellent culture
- 35 employees, team-oriented, learning focused, highly engaged
- Joining a company who highly values their employees and gives them a voice
- Casual environment
- Opportunities to grow with the company
- Yearly personal fulfillment fund
- Connective experiences: celebrations, engagement activities, wellness challenges, etc.