Provide top-tier customer support via emails
Handle escalations and complex cases
Collaborate with cross-functional teams to resolve issues and improve the customer experience
Track and analyze customer feedback to identify trends
Assist with developing and improving support processes and policies
Support the onboarding and training of new team members
Prepare regular reports on support performance and customer satisfaction
Work structured shifts: Days off: Thursday—Friday, Night shift (23:00 — 07:00)

Minimum 2 years of experience in a customer support role
Strong written communication skills in English (B2 level or higher)
Ability to handle multiple tasks simultaneously and work effectively in a remote environment
Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar platforms)
Proactive, problem-solving mindset with a focus on delivering an excellent customer experience.

Customer Support Specialist

Key skills