Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.
Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures.
Ensures monitoring and management of support requests throughout their lifecycle, until their closure.
Promptly informs the manager of any incident identified during the processing of requests.
Takes over and manages support requests from colleagues in situations of absence, ensuring business continuity.
Translates support requests or other documents, at the manager's request.
Ensures compliance with internal procedures and work instructions in the processing of each task.
Manages support requests considering the impact on warranty costs generated by operations and makes recommendations for part replacement, when necessary.
Proposes the creation or updating of items and/or databases, to continuously improve the knowledge base.
Applies and complies with the requirements of the client's quality management system.

Technical university degree (preferably in automotive, mechanical or electrical/electronics)
Previous experience in the automotive industry
Knowledge about vehicle systems and diagnostics
Intermediate level of French and English (speaking and writing)

Automotive Technical Support Specialist

About this role