Provide leadership and mentorship to account teams, ensuring professional development, performance excellence, and accountability.
Collaborate with Client Services Director to develop and implement strategic account plans that achieve both client objectives and internal business goals.
Oversee the delivery of print and display management projects, ensuring alignment with budget, quality, and timeline expectations.
Work in partnership with the Growth team to ensure alignment between strategic growth initiatives, shopper-centric design solutions, and regional operational delivery.
Drive continuous improvement across operations to enhance quality, efficiency, and service delivery.
Ensure margin and performance targets are achieved while balancing operational excellence, client satisfaction, and internal value creation.
Ensure timely and accurate reporting of key metrics, including financial updates, KPI dashboards, and other client deliverables.
Drive cost efficiency by identifying and implementing process improvements, eliminating inefficiencies, and capturing gainshare opportunities.
Build long-term relationships with key client stakeholders.

Proven experience in account management within display and print management environments.
Managing and executing managed service strategies.
Planning, budgeting, and cost management.
Project management, including the production of semi-permanent or permanent displays, point of sale and marketing.
Procurement and vendor management

Regional Account Manager

Key skills