IT Service Manager, Finance

Role Overview

• Oversee and take full responsibility for Finance services within our Delivery & Finance domain and ensure high performance from offshore service provider.
• Manage the end-to-end service lifecycle, from design and implementation to support and continuous improvement.
• Develop and maintain strong relationships with vendors and service providers to ensure timely and effective delivery of services.
• Manage and oversee the day-to-day operations, service delivery and support provided by service providers and vendors.
• Ensure timely and effective resolution of incidents and service requests.
• Minimize disruptions and enhance service quality.
• Monitor service performance metrics and implement corrective actions to meet or exceed service level agreements (SLAs).
• Provide leadership and mentorship to the IT services teams, fostering a culture of excellence and innovation.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Collaborate with Finance, Business and IT counterparties to understand their needs and translate them into effective IT service strategies.
• Manage and monitor the IT service budget, ensuring cost-effective delivery of services and adherence to financial targets.
• Co-drive and support commercial negotiations for IT Services in scope.
• Ensure compliance with relevant regulations and standards and maintain the security and integrity of IT systems and data.
• Oversee the Consumer Data Requests (GDPR, CCPA) process in area.

Requirements

• Bachelor’s degree in Information Technology, Business IT or a related field.
• 5+ years of experience in IT service management.
• Strong knowledge of ITIL framework and service lifecycle management.
• Experience with Finance solutions and contract management.
• Proficient knowledge of application integrations with Active Directory or other Identity and Access Management tools is considered as an asset.
• Proven ability to manage stakeholders across business and technical domains.
• Excellent communication, problem-solving, and leadership skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Tech Stack

• ITSM

Benefits

• Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
• Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
• Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
• Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
• Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
• Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
• Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
• Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.