The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately.
The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs).
Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems.
Responsible for staff performance, development, oversight of projects, initiatives, and other activities.
Ensure Provider data is loaded into consuming systems timely and accurately.
Develop expertise in Cigna’s source systems.
Collaborate National Contracting teams on intake, loading process and provider data requirements.
Directly responsible for performance and development of the National Ancillary loading team.
Responsible for coaching, supporting, and mentoring the team.
Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution.
Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.

Bachelor’s degree or higher strongly preferred or equivalent work experience required
1+ years of supervisory experience preferred
5+ years using FSS, PWB, Proclaim, SAM, PMHS, Facets, HCPM, IS2, and SANP required
Strong attention to detail with an understanding process modeling preferred
Prior experience in the healthcare industry and knowledge of provider data required
Understanding of Excel and MS Word required
Strong analytical skills and a proven ability to work in a dynamic and team-oriented environment
Proven ability to develop and maintain positive matrix partner working relationships
Demonstrated ability to contribute to solutions in a positive and proactive manner
Excellent verbal and written communication skills
Excellent organization skills and ability to meet deadlines are required
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Ability to adapt to a dynamic working environment and make independent decisions.

Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Eligibility to participate in an annual bonus plan

Senior Network Operations Supervisor

Key skills