Responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits
Drive client retention, growth, and profitability by supporting client relationship management
Develop and implement business and operational strategies that drive customer outcomes
Build and enable processes and frameworks to support customer experience, retention, and growth
Establish, monitor, and achieve performance standards and metrics
Partner with Distribution, Operations, and Claims to align initiatives with organizational objectives
Lead and manage the operational excellence objectives within Client Management
Develop and manage consultant relationships at senior levels

10+ years in a client management, operations, or similar role within group benefits or related insurance industry
Proven achievement in implementing large-scale projects
Strong stakeholder management, collaboration, and executive presence to influence
Advanced degree or equivalent experience preferred
Demonstrated leadership experience in managing complex projects and initiatives
Strong analytic and financial skills
Skillful negotiator and experience with conflict resolution
Exceptional written, verbal, and presentation skills
Ability to travel nationally as business needs require (typically 25-40%)

Client Management Operations Lead, Group Benefits

Key skills