Customer Success Project Manager

Bask Health is a company that provides a full-service software platform for digital health experiences. They are seeking a Customer Success Project Manager to ensure clients achieve their desired outcomes by coordinating internal teams and managing project execution effectively.

Responsibilities:

• They act as the primary operational contact for the client
• They ensure the client always knows what is happening and when
• Customer Success Project Managers convert client needs into structured work
• This includes: Creating timelines, Tracking milestones, Defining deliverables, Managing dependencies, Keeping projects on schedule
• They coordinate with teams such as: Engineering, Product, Compliance, Operations, Support, Sales
• Their job is to route requests to the right person and ensure they get done
• Clients often want things faster or broader than what is realistically possible
• The CSPM: Sets realistic timelines, Communicates trade-offs, Prevents scope creep, Keeps the client confident that progress is happening
• Good expectation management prevents frustration and churn
• They maintain the source of truth for client workstreams
• Typical artifacts include: Implementation plans, Project timelines, Task ownership lists, Meeting notes, Progress reports
• This documentation ensures nothing falls through the cracks

Requirements:

• 3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment
• Proven track record of working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context
• Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements
• Advanced proficiency with project management and task-tracking tools including Asana, Jira, Linear, ClickUp, or Monday.com
• Strong analytical and problem-solving abilities with experience in data-driven decision making
• Exceptional written and verbal communication skills, particularly in customer-facing scenarios
• Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous environments
• Meticulous attention to detail and strong follow-through capabilities
• Natural ability to build relationships and influence outcomes across cross-functional teams
• Customer-obsessed mindset with a focus on delivering exceptional client experiences
• Background in telehealth, e-commerce, or high-growth startup environments
• Deep familiarity with SaaS customer lifecycle concepts including feature requests, SLAs, and backlog grooming
• Experience with operations or business systems project management
• Understanding of web-based platforms, APIs, or common B2B tech stacks
• Experience with customer success platforms and CRM systems
• Knowledge of Agile methodologies and project management best practices