Responsible for manufacturer program operations and client relationship.
Supervise and coordinate daily workflow with leadership.
Understand and coordinate all patient assistance program requirements with appropriate departments.
Examine metrics and reporting daily for all program activity and ongoing trending.
Facilitate data requirements between clients and third parties.
Facilitate communication and collaboration for all program changes and updates between all departments.
Responsible for program specific SOP management and documentation processes.
Assist with program change requests for PRM updates.
Present on demand data to Executive Team as requested.
Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment.
Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions.
Responsible as program SME at business reviews.
Responsible to continuously look for ways to improve program.

Bachelor’s Degree
Previous management experience required
5 years related experience in the service and/or information industries
High regard for service, be very personable and compassionate
Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
Ability to work in a fast paced, ever-changing environment
Ability to manage and track data for a sophisticated and often complex data process.
Must reside in country where the job is posted.

Associate Director, Program Management – Patient Support Services

Key skills