Assistant Facility Manager

Role Overview

• Remotely serve as the main point of contact for facility equipment, maintenance questions, issues, and repairs; cultivate positive relationships with clients, vendors, and the facility management team
• Plan, schedule, coordinate, and assign maintenance activities using industry and client best practices for JLL MTS and Alliance Vendor partners
• Create, manage, and verify work orders; oversee daily review and facilitate resolution to ensure exceptional service delivery and customer experience meets and exceeds the KPI goals
• Manage and coach vendors, ensuring compliance with safety, infection control, and service level requirements; deliver coaching and direction on CMMS (Corrigo) use as needed
• Administer the CMMS, oversee proper system use and configuration, and maximize its capabilities for central, facility management, and reporting objectives
• Analyze work orders, preventive maintenance, and customer feedback; develop and implement strategies to improve operational performance and mitigate risk
• Support call center escalations, communicate with supervisors and regional manager, and provide accurate updates and progress reports on repairs and projects
• Produce monthly, quarterly, annual, and ad-hoc reports and presentations on work orders, maintenance, service levels, labor, incidents, and training
• Model JLL values by prioritizing wellbeing, championing inclusivity, and seeking innovative solutions to enhance the client and employee experience.

Requirements

• High school diploma or equivalent; undergraduate degree preferred
• At least 3–4 years’ experience in facilities management and Corrigo CMMS/work order applications, ideally with multi-site portfolios
• Superior customer service orientation, with strong written, verbal, and people skills
• Highly organized, able to multitask, plan, and manage work under time constraints without direct supervision
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point); capable of customizing administrative reports
• Ability to maintain professionalism under stressful situations and handle emergency calls on a rotating schedule as needed (nights/weekends/holidays)
• Strong collaborative approach to working with diverse teams and stakeholders.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay