Serve as the strategic relationship lead for IT Service Providers in India participating in Karat's Partner Talent Solution program
Foster strategic relationships with India-based IT Service Provider (ITSP) partners, serving as the primary external point of contact across onboarding, adoption, performance, and long-term growth
Execute the partner engagement strategy set by Karat's GTM leadership, translating direction from the SVP of GTM into consistent, high-quality partner interactions and measurable outcomes
Influence senior GCC and delivery center leaders on how partnering with Karat strengthens hiring quality, improves candidate readiness, and helps partners differentiate in the market
Guide new partners through onboarding and activation, ensuring a strong launch and building the foundation for measurable, long-term engagement
Monitor partner adoption, usage, and performance trends; identify risks and opportunities; and proactively surface recommendations that improve partner outcomes
Serve as a high-credibility representative of Karat in onsite and executive touchpoints, building trust with senior stakeholders and helping them understand the strategic value of deeper engagement
Translate field insight and partner feedback into clear, actionable input for GTM leadership; contributing to how the partner program evolves over time.

8+ years in a partner-facing, client-facing, customer success, or account management role; ideally in IT services, staffing, enterprise technology, or talent solutions
Proven ability to build credibility with and influence senior stakeholders, including GCC leaders and delivery center executives
Strong executive presence; polished, persuasive, and comfortable leading onsite and virtual conversations with senior leaders
Experience articulating business value in a way that drives action; connecting a solution to outcomes like talent quality, partner differentiation, and placement success
Demonstrated success managing strategic relationships while maintaining operational rigor across a portfolio of partner workstreams
Strong analytical instincts; able to interpret performance data, identify patterns, and turn insight into actionable recommendations
Excellent written and verbal communication skills, with the ability to represent Karat credibly across both executive and day-to-day interactions
A proactive, ownership-oriented mindset with strong follow-through and a bias toward driving outcomes within a defined strategy.

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore).
While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.
This position is open to candidates authorized to work in India only. No visa sponsorship provided.

Director of Partner Success

Key skills