Lead a revenue cycle team/region offering direct supervision to assigned managers
Develop and implement consistent strategies focused on driving best-in-class service
Partner closely with other RCMs, Sr. Managers, and assigned clients to support staffing and training needs
Coach team members to develop work plans focusing on time management and organization
Review client cash summary and ensure proper payment posting
Manage billing and resolve any billing queries
Validate AR follow-up metrics and ensure compliance with expectations
Validate that credit balances are being worked per policies
Meet established key performance indicators (KPIs)

High school graduate or GED certification
AA degree in Management Preferred
3-5 years of experience in managing
Experience in Ambulatory Surgery Center, Surgical Hospital or Hospital Billing
Experience with managing forecasting, scheduling, and load balancing
Experience with performance management/coaching activities across high-performing teams
Experience with interviewing candidates and selecting talent according to the needs of the team
Superior customer service skills and orientation
Strong critical thinking analytical and problem solving skills
Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
Excellent organizational skills, and ability to manage multiple projects and competing tasks/priorities
Prior experience in a medical setting or call center environment strongly preferred

Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day
Hybrid or Remote environment depending on the role

Revenue Cycle Manager

Key skills