Program Manager

Role Overview

• The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success.
• Ensuring the program is designed and implemented as per sponsor’s strategic direction;
• Ensuring all program sponsor’s needs are being met;
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction;
• Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
• The design, evolution and delivery of all program reporting;
• Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
• In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
• Participate/lead in respective client meetings and day to day client communications;
• Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
• Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
• Provide support, guidance, and leadership to the team;
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities;
• Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

Requirements

• A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
• Experience managing a patient support program in multiple therapeutic areas is a strong asset;
• A Bachelor’s degree program and/or an equivalent combination of experience and education is required;
• Program management skills with proven ability to manage multiple priorities;
• Proven customer relationship and/or account management skills with direct client interaction;
• Proficiency with Microsoft Office and competent reporting and trending data;
• Strong financial acumen and hands on budget management experience;
• General knowledge of reimbursement, patient support programs, database elements and functionality;
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation;
• Possessing an in depth knowledge of public / private and federal funding mechanisms.

Benefits

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.