Customer Care Coordinator
Rochester Hills, Michigan, United States of America
Full Time
2 hours ago
About this role
Role Overview
- The Customer Care Coordinator is responsible for servicing assigned customer accounts.
- Maintain existing customer files.
- Process customer orders and set up new customers in our systems.
- Monitor usage of supplies and other consumables.
- Communicate with field representative(s) on a daily basis.
- Handle customer complaints and produce reports.
- Answer phones as required and perform other duties as assigned.
Requirements
- Associates degree (AA) related field; or equivalent combination of education and experience.
- Have medical terminology knowledge/background.
Benefits
- Health plan options that include an employer contribution
- Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Dental and Vision premiums covered by InfuSystem
- 401(k) with a specified Company Match
- Life Insurance, STD & LTD
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Paid Parental Leave
- Employee Assistance Program
- Competitive Pay
- Direct Deposit
- Employee Referral Bonus