Accountable for the success of assigned responsibility within a program.
Responsible for supervising the design, development, implementation and administration within a program.
Plan, prioritize, allocate and assign work.
Work with exempt and non-exempt workforce to ensure work is completed timely and accurately.
Provide analysis, recommendations and implementation to resolve system and employee performance issues in order to meet goals.
Leverage efficiencies through integrating people, process, data and technology improvements for customer solutions operations.
Accountable for the integrity of operations processes, data, and systems for specific area of responsibility within customer operations.
Establishes the direction and implements continuous improvement opportunities.
Provides direction and expertise in budgeting, hiring, coaching, terminating, contracting and making pay decisions for exempt and non-exempt staff.
Coaching team on continuous improvement and works to continually reduce process defects and improve customer and developer experience.
Settle escalated disputes with customers in regards the above programs.

Bachelor’s degree in business, engineering, or an equivalent combination of education and relevant experience is required.
A minimum of 6 years of experience (4 years if MBA, MIS or similar degree) in areas such as general business management, product management or technical process improvement.
Minimum of 1 year experience working with Distribution Operations for developing, implementing, and tracking technical processes for customer programs.
Workload management experience required.
Proven interpersonal and communication skills.
Excellent Microsoft Office suite skills and proven track record of being able to learn new, complex applications.
Experience with Salesforce strongly preferred.
Experience and training with lean management systems strongly preferred.
Preferred experience with operational or technical support.

Supervisor – Customer Solutions Operations

Key skills