Account Manager

Role Overview

• Support Accident & Health (A&H) underwriting business strategy by handling daily operations.
• Provides exceptional support being the primary contact to policyholder’s and producers.
• Provides all-encompassing post sale customer service support for assigned new business and renewal block of business.
• Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services.
• Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met.
• Validates document terminology fits contractual needs to protects QBE against risk and requests any additional documentation, if necessary.
• Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fees are accurate.
• Strong attention to detail to identify and remediate all said issues.
• Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls.
• Ability to provide strategic guidance as a follow up to these calls.
• Develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards.
• Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data.
• Inclusive on Producer outreach calls in conjunction with Business Development Leaders.
• Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
• Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio.

Requirements

• Bachelor's Degree or equivalent combination of education and work experience
• Strong customer focus with ability to develop strong customer relationships
• Ability to communicate in a clear, well-organized, professional manner both written and verbal
• Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively
• Proven critical thinker to resolve problems
• Capable of working in a fast paced environment
• Work independently with little supervision or direction
• Collaborate with internal and external customers
• Manage and prioritize competing responsibilities concurrently and effectively

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community