Support Accident & Health (A&H) underwriting business strategy by handling daily operations.
Provides exceptional support being the primary contact to policyholder’s and producers.
Provides all-encompassing post sale customer service support for assigned new business and renewal block of business.
Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services.
Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met.
Validates document terminology fits contractual needs to protects QBE against risk and requests any additional documentation, if necessary.
Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fees are accurate.
Strong attention to detail to identify and remediate all said issues.
Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls.
Ability to provide strategic guidance as a follow up to these calls.
Develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards.
Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data.
Inclusive on Producer outreach calls in conjunction with Business Development Leaders.
Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio.
Requirements
Bachelor's Degree or equivalent combination of education and work experience
Strong customer focus with ability to develop strong customer relationships
Ability to communicate in a clear, well-organized, professional manner both written and verbal
Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively
Proven critical thinker to resolve problems
Capable of working in a fast paced environment
Work independently with little supervision or direction
Collaborate with internal and external customers
Manage and prioritize competing responsibilities concurrently and effectively
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community