Key skills
CommunicationNegotiationCustomer SuccessSales
About this role
Role Overview
- Own the commercial relationship with existing customers.
- Spot growth opportunities and have conversations at the executive level.
- Convert adoption signals into commercial conversations with Customer Success.
- Work closely with cross-functional teams to deliver solutions.
- Drive revenue growth through upsell, cross-sell, and new products.
- Build deep executive relationships to strengthen customer retention.
Requirements
- Proven track record of achieving commercial targets and managing full sales cycles.
- Strong commercial acumen with confidence in pricing and negotiation discussions.
- Excellent relationship-building and communication skills across executive and operational stakeholders.
- Ability to translate customer challenges into clear solution value.
- Highly organised and capable of managing multiple accounts simultaneously.
- Proactive, curious, and customer-first mindset with resilience under pressure.
- Passion for technology, learning, and aligning with Phocas’ values.