About this role

Manage strategy and product utilization across the CE product portfolio.
Serve as a trusted advisor for strategic accounts to optimize customer outcomes.
Drive product adoption and ensure utilization goals are achieved.
Work with Sales Account Managers to satisfy customer needs and expectations.
Collaborate on training and onboarding initiatives for team members.

Bachelor’s degree required, Business/Health Administration preferred.
5+ years of experience in Saas-based customer success role, with a focus on strategic or enterprise-level customer engagement and value realization.
Deep understanding of the healthcare industry, including clinical environments and workflows, medical devices, and healthcare regulations.
Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures.
In-depth knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators.
Excellent project management skills to track large, complex software implementations across multiple customer sites.

Customer Success Manager – Healthcare

Key skills