Support the Program Manager in directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement
Ensure all work meets quality, schedule, and cost expectations
Work with the Program Manager to adjudicate regional allocation of headcount/workshare among teammates
Travel to assigned sites, meet regularly with the client and employees
Understand regional compliance with all contract requirements
Support regional/service area for continuous improvement and implement improvements
Work closely with the Program Manager on any staff or resource issue within the assigned regional/service area of the Program
Oversee cost, schedule, and technical performance of program task orders
Lead technical and cost proposal development, approval, and submission
Act as primary POC to the client in absence of the Program Manager
Develop, monitor, and recommend strategic plans to support contract requirements and emerging client needs
Monitor innovations/ improvements for success in contract execution
Provide management/inputs in selection, training, and performance of assigned and/or matrixed personnel
Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements
Prepare and participating in, presentation of monthly internal program reviews and status reports as needed
Plan regional Teammate, PMO, and client meetings as needed

Master’s degree in a related field with an active clinical license at the highest state level in counseling, social work, or psychology
6+ years of leadership experience in behavioral health care operations within the Department of Defense, corporate, or civilian sectors
Extensive experience in clinical supervision of non-medical counseling, negotiating and formalizing Service Level Agreements (SLAs), and wellness services (CEAP preferred)
Strong knowledge of military mission activities, military treatment facilities, civilian behavioral health, wellness, and EAP services
Experience in a Program Management Office (PMO) is a plus
Experience managing subcontractors
PMP certification (or ability to obtain within six months)
Lean Six Sigma or Certified Professional in Healthcare Quality (CPHQ) preferred (or ability to obtain within six months)
Clinical supervisory credential preferred (or ability to obtain within one year)
A Secret level clearance, at a minimum

Deputy Program Manager – Behavioral Healthcare Operations

Key skills